Refund policy

Refund and Return Policy

At Trendora, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. Return Window
We accept returns within 30 days from the date you receive your item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Non-Returnable Items
Certain types of goods cannot be returned, including perishable goods, personalized/custom items, and personal care products. 

3. How to Initiate a Return
To start a return, please contact us at support@trendora.com with your order number and the reason for the return. If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

4. Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

5. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be automatically processed to your original payment method within 5–10 business days.